Volume 5 | 2025
Issue No.6 June 2025
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Agentic AI for Complaint Resolution in Financial Institutions Aligned with CFPB Regulations
Shrikanth Mahale
Abstract: Consumer complaint resolution and agentic AI – One of the more exciting applications of agentic 28D CX AI is to use it to resolve consumer complaints per the PUC’s own guidelines and rules. In this generalized sense, we explore the CFPB’s requirements to build and deploy agentic AI systems for managing consumer complaints in the context …
Crossref/DOI: https://doi.org/10.55454/rcsas.5.06.2025.001
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Credit Risk & Fraud Detection with DevOps and Cloud-Native Approaches
Puneet Pahuja
Abstract: Conventional systems to detect and prevent fraud in financial services are frequently insufficient in that credit risk is constantly evolving and financial crime is increasingly sophisticated. Enterprises can overcome these challenges by leveraging modern technologies such as DevOps and Cloud-native. Such technologies bring scalability, real-timeliness …
Crossref/DOI: https://doi.org/10.55454/rcsas.5.06.2025.002
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Identity Crisis and the Struggle for Existence in Rawi Hage’s Cockroach and Carnival
Assma Moujane
Abstract: In a postmodern contemporary world defined by skepticism, interrogations, and renovations of many conventions and formalities, the question of identity, as complex and debatable as it is, is disclosed and exposed to various questions and clashes. On the one hand, identity can be constructed and reconstructed by many factors and circumstances …
Crossref/DOI: https://doi.org/10.55454/rcsas.5.06.2025.003
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Inclusive Pedagogy in Practice: Teacher Educators’ Planning for Learner Diversity in Secondary Teacher Education Institutions of Manipur
Dr. B. Mercy Vahneichong
Abstract: In the evolving landscape of 21st-century education, addressing learner diversity has become central to creating inclusive and equitable classrooms. Aligned with the vision of the National Education Policy (NEP) 2020, this study explores how teacher educators in secondary teacher education institutions in Manipur integrate learner diversity into instructional …
Crossref/DOI: https://doi.org/10.55454/rcsas.5.06.2025.004
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Loyalty Program Benefits, Satisfaction, Program Loyalty, and Store Loyalty of Cardholders
Joana O. Escalera
Abstract: Loyalty programs are frequently used to boost store loyalty and improve customer satisfaction. The purpose of this study is to investigate how cardholder satisfaction, program loyalty, retailer loyalty, and loyalty program benefits relate to one another. Surveys were used to gather information from a sample of cardholders, and statistical analysis was then …
Crossref/DOI: https://doi.org/10.55454/rcsas.5.06.2025.005
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Retail Payments in the Digital Age: The Growing Influence of Cloud POS Solutions
Divya Valsala Saratchandran
Abstract: The retail landscape has been transformed worldwide by the tremendous expansion of digital payment networks. Cloud Point-of-Sale systems have been a game-changer in retail payments, with enhanced security, and integrated ease across numerous payment channels. This article illustrates the impact of cloud-based POS systems on online shopping, …
Crossref/DOI: https://doi.org/10.55454/rcsas.5.06.2025.006
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The Philosophy of Transhumanism and the Question of Ethics in the Age of Enhancements
Tariq Ejjabbar
Abstract: Due to nowadays’ strikingly mind-blowing evolution of science and technology, which have substantially influenced the fields of philosophy, literary and artistic productions including video games, comic books, and cinema, a myriad of philosophical trends have made their way into the academia, most notably posthumanism and transhumanism …
Crossref/DOI: https://doi.org/10.55454/rcsas.5.06.2025.007
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Video Influence on Ethnic Perception and Attitudes
Ayukhshya Baro et al.
Abstract: In the digital world, the technology of visual media plays a crucial role in shaping individuals’ perceptions and attitudes towards diverse ethnic communities. It plays a pivotal role in shaping and reflecting cultural norms, values, and identities. Through film, television, social media, and other platforms, visual media influences how individuals …
Crossref/DOI: https://doi.org/10.55454/rcsas.5.06.2025.008
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